Scope of Privacy Policy
Your privacy matters to us. This Privacy Policy (“Policy”) outlines how Planally (“Planally,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you engage with our website, Services, and related platforms.
This Policy applies to information gathered through your use of our Services which includes our website, features, integrations, APIs, and any other interactions you may have with us.
This Policy is also incorporated into and governed by our Terms of Service.
Above all, we are committed to being transparent about how we handle and safeguard the privacy of your information.
Types of Information We Collect
Personally Identifiable Information (PII)
Personally identifiable information refers to any information that can directly or indirectly identify or contact an individual. This may include details such as full name, IP address, company name, job title, department, profile picture, email address, and phone number. We collect this information to support account setup, enable effective communication, and ensure the smooth delivery of our Services.
Non-Personally Identifiable Information (Non-PII)
Non-personally identifiable information refers to information that, on its own, cannot be used to identify or contact an individual. This may include demographic details such as age range, profession, industry, gender, general location, or postal code, as well as technical information like browser type and settings, operating system, device type, domain names, referring URLs, language preferences, session duration, feature usage, and metadata such as user agent strings or HTTP headers. IP addresses may also fall under this category when not combined with other identifiers or used for profiling.
While this information is generally non-identifying, it may be considered personally identifiable if combined with other information such as a postal code and street address that could reasonably identify an individual. When used independently or only with other non-identifying information, such as account preferences, it remains classified as non-personally identifiable.
Information We Collect
By using our Services, you grant us permission to collect your personal information as described in this Policy. We may collect personally identifiable information through various forms such as enquiry, registration, setup, and contact forms. This information may include your first and last name, email address, profile images, phone number, and any email groups you are associated with.
Our data collection practices are guided by the Personal Data Protection Act 2010 (PDPA) of Malaysia, which requires that personal information be collected with consent, used transparently, and protected responsibly. We process this information based on both user consent and our legitimate interests, which include enhancing product performance, improving the overall experience for users interacting with our Services, strengthening support capabilities, and streamlining internal operations.
Information We Collect Through Your Use of Planally
As you interact with Planally, we may collect information about how you use our Services. Such as which features you engage with, when you use them, and how you navigate the platform. This helps us understand usage patterns and resolve issues more effectively. information may be captured through logs, screenshots, or sequences of images and videos used for troubleshooting and support.
We may also collect technical details from your device and browser. For example, your IP address, browser type and language settings, referring and exit URLs, pages accessed, session duration, error logs, time zone, approximate geolocation, operating system, and other metadata transmitted via HTTP headers. This information is securely stored in server log files and used to analyze trends, monitor performance, resolve technical issues, enhance support, optimize internal operations, and ensure security and compliance.
How We Use the Information We Collect
We use the above information for the following general purposes: service provisioning, billing, identification and authorization, service improvement, and research. When you contacts us, we may keep a record of your communication to help solve any issues you might be facing.
If you contact us by email or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions. We may also share your information with:
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- Service Providers: Trusted third parties who perform services on our behalf, including billing, analytics, advertising, customer support, data storage, security, fraud prevention, payment processing, and legal services.
- Partners: We work with selected partners to support growth and deliver localized experiences. Please note that if you interact directly with a partner outside the scope of our Services, that engagement may be governed by the partner’s own terms and privacy policy.
- Legal Compliance: We may process or disclose personal information when required to comply with legal or regulatory obligations.
How Secure is Your Information and Information with Us?
We take information security seriously and implement robust measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
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- Encrypted Data Transmission: All information exchanged through our services is encrypted using Secure Socket Layer (SSL) technology.
- Secure Infrastructure: We regularly review our data collection, storage, and processing protocols, including physical and system-level safeguards, to prevent unauthorized access.
- Access Controls: Access to personal information is limited to authorized Planally personnel, contractors, and agents who require it to perform their duties. These individuals are bound by strict confidentiality agreements and are subject to disciplinary action for non-compliance.
We continuously monitor and enhance our security practices to ensure your information remains protected.
Compliance and Cooperation with Regulatory Authorities
We are committed to complying with all applicable data protection laws and regulations, including the PDPA of Malaysia and its subsequent amendments. We will cooperate fully with any lawful requests, investigations, or inspections initiated by regulatory bodies.
We may disclose personal information, including personally identifiable information, if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, or legal processes such as a subpoena, search warrant, court or regulatory order, or other valid legal request. This may also include disclosures made in response to lawful requests from public authorities, including those related to national security or law enforcement.
Data Retention and Deletion
We adhere to the principles of purpose limitation and data minimization as outlined in the PDPA. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
Once the relevant purpose has been fulfilled or the legally mandated retention period has expired, we will securely delete the information, in accordance with statutory requirements.
Our legal basis for retaining, deleting, or restricting access to personal information is grounded in PDPA, and reflects our commitment to responsible data lifecycle management.
Your Rights Regarding Your Information
In accordance with the PDPA, you have the right to access, manage, and control your personal information stored by us.
Upon request, we will provide you with access to your personal information in a structured, commonly used, and machine-readable format. You may also request that we update, restrict, correct, or delete your personal information provided that no legal or regulatory obligations require us to retain it.
If your personal information is inaccurate, outdated, or processed unlawfully, you have the right to limit its use. Additionally, you may withdraw or modify your consent to the processing of your personal information at any time.
Updates to This Policy
We may revise this Policy from time to time to reflect changes in legal requirements, enhancements to our Services, or the introduction of new features. Any updates will be posted on this page, and we encourage you to review the Policy periodically to stay informed about how your personal information is managed.
If you find any non-material changes to this Privacy Policy unacceptable, you must notify us immediately and discontinue use of the Service until the matter is resolved. Continued use of the Service following the posting of such changes constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests related to this Policy or how your personal information is handled, please feel free to reach out to us.
You can contact Planally at:
Email: support@planally.com
Attention: Data Protection Officer
