Terms of Service

This is an Agreement (“Agreement”) between Planally Sdn Bhd (Formerly Known As Axceligent Solutions (M) Sdn Bhd), herein (“Planally”), having an office and place of business at C4-2-10, Solaris Dutamas, No.1 Jalan Solaris Dutamas 1, 50480, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia and the entity agreeing to the terms herein (“Participant”, “You”, “you” or “Customer”). By using or accessing any part of the Service, you agree that you have read, understand, and agree to be bound by all of these terms and conditions. If you do not agree to all of these terms and conditions, you must not use or access the Service. If you are entering into this Agreement on behalf of a company, you acknowledge that you have the authority to bind that company to the terms of this Agreement.

1. Description of Service

Planally provides a software as a service, also referred to as cloud service (hereinafter referred as “Service” or “Services”). The Service is offered and provided subject to the terms and conditions of this Agreement. The Customer shall connect to the Service using any internet browser supported by the Service.

Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including new releases, shall be subject to these or other applicable Term of Service. You also understand and acknowledge that Planally may modify, terminate, suspend, or otherwise adjust any and all functions, features, options, utilities, tools or other aspects of the Service at any time without prior notice to you. You understand and agree that the Service is provided “AS-IS” and that Planally assumes no responsibility for, among other things, availability, timeliness, deletion, failure to store any user data or communications or personalization settings, or changes to the Service Planally may make from time to time. You are responsible for obtaining access to the Service, and that access may involve third-party fees (such as Internet service provider or Microsoft Azure cloud hosting charges). In addition, you must provide and are responsible for all equipment necessary to access the Service.

2. Modification of Terms of Service

Planally reserves the right to update and change the Terms of Service from time to time; an updated version will be published on our website at Terms of Service. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to this Terms of Service. You may terminate your use of the Services if the Terms of Service are modified in a manner that substantially affects your rights in connection with use of the Services. Your continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at Terms of Service.

3. Restrictions on Use

In addition to all other terms and conditions of this Agreement, you shall not: (i) transfer or otherwise make available to any third-party the Services; (ii) provide any service based on the Services without prior written permission; (iii) use the Services for spamming and/or other illegal purposes; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service.

4. Payment, Refund, and Subscription Terms

  1. Your paid subscription requires a paper contract that includes alternate billing arrangements including purchase orders.
  2. The Service is billed on a monthly and/or annual basis. In both cases, the amount billed is non-refundable. There will be no refunds or credits for partial months of service.
  3. Each term shall automatically renew for subsequent periods of the same length as the initial term unless either party gives the other written notice of termination at least thirty (30) days prior to the expiration of the then-current term.
  4. Information on the subscription options and charges for all paid Services is available in the pricing page of our website.
  5. Planally reserves the right to change the subscription fee from time to time.
  6. In case of non-payment for any reason or any violation of these terms, Planally shall be entitled – without liability – to immediately bar Customer’s access to the Service.

5. Data Ownership & Privacy

  1. Planally does not own any customer data. The Customer shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use any and all customer data.
  2. There might be rare occasions of data loss or failure to store or retrieve any data due to a defect in our software or the software used by cloud service provider. In such cases, subjected to the failed services, Planally will restore the last backup data available.
  3. Solely and only for the purpose of providing the Services to you, with respect to Planally functionalities like backup, replication, high availability, caching for speed, performance, throughput and various other functional and non-functional capabilities, you grant Planally royalty-free, worldwide permission to access, copy, distribute, store, transmit, reformat, display and perform the content of your account.
  4. You hereby consent that, Planally may identify you as a Customer of the Service (using your name and logo) and generally describe the products or services it provides to you in its promotional materials, presentations, media, press releases and proposals to other current and prospective customers.
  5. If a Customer does not renew the subscription for the Service, Planally shall provide all Customer Data on explicit written request from the Customer in a generally accessible format within 30 days after the end of such term and thereafter may delete the Customer’s account and all of the Customer’s Data. Please note that some information like billing and subscription may remain with us for accounting and legal reasons. Additionally, Customer’s Data may remain with us for the period of 90 days on our replication servers and/or high availability servers, beyond which it is completely deleted.

6. Confidentiality

Confidential Information of the Customer shall mean all business and technological information of Customer and shall include the Customer Data. Confidential Information of Planally shall mean the Services other than the Customer Data. Confidential Information shall not include any information which is in the public domain (other than through a breach of this Agreement), which is independently developed by the recipient or which is received by a third party not under restriction. The recipient will not disclose the Confidential Information, except to affiliates, employees, agents, professional advisors, or third-party vendors who participate in the provision of the Services hereunder who need to know it and who have agreed to keep it confidential. The recipient will ensure that those people and entities use the received Confidential Information only to exercise rights and fulfill obligations under this Agreement, while using reasonable care to keep it confidential. The recipient may also disclose Confidential Information to the extent required by an order of a government entity of appropriate jurisdiction; provided that the recipient uses commercially reasonable efforts to promptly notify the other party of such disclosure before complying with such order.

7. General Account Terms

  1. Access to the Service is only available to the Customer and the Users to whom the Customer grants access, subject to the Customer making the applicable payments for the Service under this Agreement.
  2. Usernames and passwords are personal, and are to be considered part of Confidential Information of Customer. The Customer is at all times fully liable for all acts and omissions by Users whom the Customer has granted access and agrees to indemnify Planally for all claims and losses related to such acts and omissions.
  3. Customer may not use the Service for any illegal or unauthorized purpose. Customer must not, in the use of the Service, violate any laws in customer jurisdiction (including but not limited to copyright laws).
  4. Planally may make updates to the Service from time to time as per market demands.
  5. Customer is responsible for all taxes and Customer will pay Planally for the Services without any reduction of taxes. If Planally is obligated to collect or pay taxes, the taxes will be invoiced to Customer.
  6. Except as expressly set forth herein, this Agreement does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s intellectual property. As between the parties, Customer owns all Intellectual Property Rights in Customer Data and Planally owns all Intellectual Property Rights in the Service.
  7. When the Customer pays Planally via bank transfer, the necessary bank transfer charges should be borne by the Customer. For avoidance of doubt, the total license fee payable should be credited to our account without any deductions.
  8. In some cases, it is necessary for our employees, contractors, or agents to access your account and content in order to diagnose a problem. When you contact our support team, it is implied that you are allowing us to access your account if necessary, in order to be helpful.
  9. You agree that you are responsible for all Microsoft Azure Cloud Infrastructure and Hosting charges you incur through use of the Service.

8. Warranty and Disclaimer

  1. Planally warrants that it will provide 99% uptime of the Service.
  2. Planally agrees to defend, indemnify, and hold harmless Customer, its Affiliates, and their respective, officers, directors, employees, agents, representatives and contractors from and against any claims, actions, demands, liabilities and expenses, including, without limitation, damages, other monetary relief, expert fees, costs and reasonable legal fees, alleging or resulting from any claim that the Services infringe upon the intellectual property rights of whatever type or form of any third party.
  3. Planally is not responsible for any delays, delivery failures, or other damage resulting from limitations, delays, and other problems inherent in the use of the Customer provided internet and electronic communications.
  4. Except as otherwise provided herein, the Service is provided on an “AS IS” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of title, merchantability, fitness for a particular purpose or non-infringement.
  5. Planally takes reasonable care for virus protection and other harmful components; however, given the nature of virus evolution, Planally makes no warranty that the Service will be free of viruses or other harmful components.
  6. Planally makes no warranty that:
    1. the Service will be error-free or uninterrupted (including, without limitation, interruptions that occur in the context of regularly scheduled maintenance); however, when such errors or interruptions occur, Planally will take reasonable efforts to rectify the errors and interruptions.
    2. any information or advice obtained by the Customer in connection with the usage of the Service for the fitment of its internal business purpose will be accurate or complete. Planally’s employees and consultants make a best-case effort to provide the most relevant information to the Customer but Planally would not be able to guarantee its accuracy or fitment for purpose; that should be decided by the Customer by taking into account other factors that Planally might not be privy to,
    3. the results of using the Service will meet Customer’s requirements.

9. Limitation of Liability

IN NO EVENT SHALL PLANALLY BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, GOODWILL, USE, LOSS OF DATA OR OTHER INTANGIBLE LOSSES, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF PLANALLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH PLANALLY RELATED TO ANY OF THE SERVICES SHALL BE TERMINATION OF SUCH SERVICE. IN NO EVENT SHALL PLANALLY’S ENTIRE LIABILITY TO YOU IN RESPECT OF ANY SERVICE, WHETHER DIRECT OR INDIRECT, EXCEED THE LAST 1 MONTH’S FEE PAID BY YOU TOWARDS SUCH SERVICE OR USD 100.00 WHICHEVER IS GREATER.

10. Third-Party Products, Services or Content

Our Service may contain features or functions that enable interoperation with third-party products, services or content. Planally may also provide access to third-party products, services or content directly within the Services. Third-party products, services or content, and customer content in third-party services, are not part of the Services and are not warranted or supported by Planally. Your use of such third-party products, services or content is subject to the terms of the third-party provider.

11. Force Majeure

Neither Planally nor you will be liable by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of a party, which may include denial-of-service attacks, interruption or failure of the Internet or any utility service, failures in third-party hosting services, strikes, shortages, riots, fires, acts of God, pandemic, war, terrorism, and governmental action.

12. Privacy Terms

At Planally, we respect our customers and users need for online privacy and protect any personal information that may be shared with us, in an appropriate manner. Planally’s practice in regard to the use of customer personal information is detailed in our Privacy Policy Page which you can find here.

13. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Malaysia and the Parties submit to the exclusive jurisdiction of the Malaysian courts.

Last Updated: Mar 01, 2021

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